OEM or original equipment manufacturer parts
are automotive replacement parts that are made
by the manufacturer of the vehicle. Replacement
OEM crash parts have been engineered, designed
and tested by manufacturers.
Generic automotive replacement parts that were
NOT made by the original equipment manufacturer.
These parts may not have been tested for compliance
with Federal safety and crashworthiness standards.
Basecoat ( BC )
A paint system in which the color effect is given
by a highly pigmented basecoat. Gloss and durability
are given by a subsequent clearcoat
A heavy metal platform used to restore a vehicle's
structural geometry to factory specifications.
This is done by securing a portion of the vehicle
to the platform, then pulling appropriate areas
of the vehicle into place using special clamps,
chains and hydraulic winches.
Alternate Term(s): Frame Rack, Frame Machine
Term used to describe an item replaced due to
an accident that has some wear. The practice is
often applied to tires and batteries that are
several years old. If a battery has used up 3/4
of its life, the Insurance company will pro-rate
the item’s cost and in this case will pay
1/4 of the cost to replace the battery and will
ask the insured or claimant to pay the remaining
Clear or Clear coat
The clearcoat imparts gloss and protection to
a basecoat clearcoat system. It is essentially
a pigment-free paint.
Final cleaning both inside and outside of vehicle.
Any unusable by-product derived from the repair
and/or painting process that cannot be disposed
of through normal waste disposal streams. These
products can be potentially harmful to the environment
and require special handling as well as professional
disposal. Federal, State and Local laws apply
and may differ in their scope.
Acronym for Like Kind and Quality. Refers to
a used part salvaged from another vehicle.
A term used for finishes incorporating fine metallic
particles, usually aluminum, in the paint
Acronym for Remove and Install. Refers to a part
removed from the customer's damaged vehicle to
be saved and reinstalled after the repair has
Acronym for Remove and Replace. Refers to a part
removed from the customer's damaged vehicle that
cannot be acceptably repaired. It is replaced
with a new part.
The point at which a Consumer authorizes the
repair to their vehicle.
Additional repairs needed to complete the repair
that were not identified on the original estimate
Tint and Blend
The process of mixing toners to match the existing
paint finish, then blending or overlapping the
color into the adjacent panel to avoid color match
The structural support found in most late model
Acronym for Vehicle Identification Number. This
is a unique number that identifies your vehicle.
Although its primary purpose is to identify your
vehicle, it often contains important information
concerning the equipment and options that were
installed on your vehicle at the factory. This
information allows the Repair Center to order
the correct parts for your vehicle. Any professional
estimate or Repair Order will have this number