I Take My Car To A Repair Shop of My Choice?
It’s your car, your choice! We recommend
you select a repair shop that will be an advocate
for you, the vehicle owner. One who uses manufacturer
recommended repair procedures and parts. This
assures the repairs are done based on approved
repair methodology of your vehicle manufacturer.
How Long Will It
Take To Repair My Vehicle?
We understand the importance of returning your
vehicle to you. It is never easy to be without
your vehicle, but we strive to make it as simple
and hassle free as possible. The repair time depends
on several factors. The extent of damage, availability
of parts and insurance approval all effect your
repair time. Occasionally delays occur that are
unexpected such as hidden damage or parts shipping.
We will give you an expected out-date providing
we do not run into any parts or supplement issues.
Your advisor can give you an estimate of the time
it will take to complete the repairs to your vehicle.
Be sure to check with your advisor for the specifics
on your vehicle. The repair time depends on several
I Get An Estimate Over The Phone?
There are many factors that can greatly affect
estimated repair costs. Parts prices and repair
time are determined by professional estimating
software. Repairs often have hidden structural
or frame damage that is not visible. We will provide
a thorough, accurate estimate after carefully
examining your vehicle.
Do I Need To Contact
More Than One Shop For An Estimate?
Generally, one estimate from the shop of your
choice is required.
Do You Provide
We do not provide towing, however we will be glad
to arrange towing for you. There will be an additional
fee for towing.
What Forms Of Payment
Do You Accept?
The easiest and most convenient way to pay for
your portion of the repairs to your vehicle is
with a major credit card. We accept Visa, &
Who Do I Pay My
The amount of the deductible that you are responsible
for is determined by your insurance policy. If
you aren't sure of the amount, you can contact
your insurance agent for clarification. The deductible
amount will be paid to OLYMPIC AUTO CENTER by
the time you pick up your vehicle.
What Are Betterment
Parts that wear out and need replacement with
time and use (i.e., tires, batteries, and suspension
parts) are commonly subject to betterment charges
when they are replaced during the repair process.
These betterment charges are determined by your
insurance company and are pro-rated based on actual
miles on your vehicle.
Will The Parts
Be Ordered Before I Drop Off My Vehicle For Repairs?
Absolutely. We generally order your vehicle's
parts at the time we write the estimate and schedule
your vehicle. This enables us to provide quicker
turnaround time. A deposit may be necessary.
If My Vehicle Frame
Is Damaged Is It a Total Loss?
Not necessarily. A car is a total loss when the
price of repairs exceeds the value of your vehicle.
Today most cars are built using unibody (frame
and body as one) construction. Our highly skilled
technicians, with the aid of our state-of the-art
computer measuring system, can return your vehicle
to its original factory specifications
Can You Match The
Paint Color On My Vehicle?
Yes, today's modern factory finishes incorporate
multiple layers of highly specialized paints.
We have made a major investment in the finest
paint system available and constantly upgrade
our technology and equipment to ensure that each
vehicle's paint matches. We take special pride
in our ability to match factory finishes as the
final step in the restoration process.
Can I Get Other
Service Work Done While My Vehicle Is In The Shop?
Of course. Just let us know what other work you
would like done so we can make the necessary arrangements.
How Can I Get a
If you need a rental car, we can help you make
the necessary arrangements. Insurance companies
will only pay for a rental car if you have that
option on your policy or if you are the claimant.
Check your policy and/or call your insurance company
to find out if you have rental coverage and the
nature of your specific limitations.
How Will I Know
When My Vehicle Repair Is Completed?
You will be notified when your vehicle is ready
to be picked up. Feel free to call or e-mail your
advisor during the repair process if you have
questions or concerns.