Monday - Friday:
8:30 am - 5 pm

9 am - 12 pm

Frequent Questions

Can I Take My Car To A Repair Shop of My Choice?
It’s your car, your choice! We recommend you select a repair shop that will be an advocate for you, the vehicle owner. One who uses manufacturer recommended repair procedures and parts. This assures the repairs are done based on approved repair methodology of your vehicle manufacturer.

How Long Will It Take To Repair My Vehicle?
We understand the importance of returning your vehicle to you. It is never easy to be without your vehicle, but we strive to make it as simple and hassle free as possible. The repair time depends on several factors. The extent of damage, availability of parts and insurance approval all effect your repair time. Occasionally delays occur that are unexpected such as hidden damage or parts shipping. We will give you an expected out-date providing we do not run into any parts or supplement issues. Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle. The repair time depends on several factors.

Why Can’t I Get An Estimate Over The Phone?
There are many factors that can greatly affect estimated repair costs. Parts prices and repair time are determined by professional estimating software. Repairs often have hidden structural or frame damage that is not visible. We will provide a thorough, accurate estimate after carefully examining your vehicle.

Do I Need To Contact More Than One Shop For An Estimate?
Generally, one estimate from the shop of your choice is required.

Do You Provide Towing?
We do not provide towing, however we will be glad to arrange towing for you. There will be an additional fee for towing.

What Forms Of Payment Do You Accept?
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, & Mastercard.

Who Do I Pay My Deductible To?
The amount of the deductible that you are responsible for is determined by your insurance policy. If you aren't sure of the amount, you can contact your insurance agent for clarification. The deductible amount will be paid to OLYMPIC AUTO CENTER by the time you pick up your vehicle.

What Are Betterment Charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

Will The Parts Be Ordered Before I Drop Off My Vehicle For Repairs?
Absolutely. We generally order your vehicle's parts at the time we write the estimate and schedule your vehicle. This enables us to provide quicker turnaround time. A deposit may be necessary.

If My Vehicle Frame Is Damaged Is It a Total Loss?
Not necessarily. A car is a total loss when the price of repairs exceeds the value of your vehicle. Today most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications

Can You Match The Paint Color On My Vehicle?
Yes, today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade our technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Can I Get Other Service Work Done While My Vehicle Is In The Shop?
Of course. Just let us know what other work you would like done so we can make the necessary arrangements.

How Can I Get a Rental Car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and the nature of your specific limitations.

How Will I Know When My Vehicle Repair Is Completed?
You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.


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